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Booking & Accident Liability
What is included in my New Zealand campervan rental rate?
What is included in my Australian campervan rental rate?
What is the minimal rental period?
Do we pay Goods & Services Tax?
How are the rental (hire) days charged?
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Fees & Charges
What are the location/one-way fees for my New Zealand rental?
What are the location/one-way fees for my Australian rental?
Are there any additional fees for picking up my campervan on a public holiday in New Zealand?
Are there any additional fees for collecting my campervan on a public holiday in Australia?
What is the Credit Card Authority?
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Do multiple campervan rentals qualify for discount, including if bookings are in two countries?
Do you offer long hire discounts?
Liability and Liability Reduction Option
What is Vehicle liability?
What is the Liability Deposit for Australian rentals?
Is the Liability Deposit refundable for Australian rentals?
What is the Liability Reduction Option?
What is the credit card administration fee in New Zealand?
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Changes/Cancellations to Booking
Can I change the drop-off destination during my hire?
Can I change the campervan that I originally booked?
What happens if I cancel my Australian booking - what are the cancellation fees?
What happens if I cancel my New Zealand booking - what are the cancellation fees?
Can I change the return date during my hire?
Additional Products and Services
What does the Express Return Pack include?
Are there additional fees for extra drivers?