We understand that sometimes road trips may need to be cancelled. In case of cancellation, the following will apply:


For bookings made up to 14 September 2025, the following fees apply:

  • If cancelled 31+ days prior to pick-up – No fee
  • If cancelled 30 to 7 days prior to pick-up - 20% of Total Rental
  • If cancelled less 6 days or less prior to pick-up - 50% of Total Rental
  • If cancelled on the day of pick-up or no show - 100% of Total Rental
  • There is no refund for late pick-up of an RV. A refund for the unused portion due to an early return may apply if, after pick-up, thl is notified of the early return with 60 or more days of notice.

The original pick-up date or the earliest confirmed pick-up date is used to calculate the cancellation fee.


For bookings made from 15 September 2025, the following fees apply:


Standard Cancellation Terms

  • If cancelled 61+ days prior to pick-up – No fee (booking deposit refundable)
  • If cancelled 60 to 31 days prior to pick-up - $250.00
  • If cancelled 30 to 7 days prior to pick-up - 20% of Total Rental (minimum $250.00)
  • If cancelled less 6 days or less prior to pick-up - 50% of Total Rental (minimum $250.00)
  • If cancelled on the day of pick-up or no show - 100% of Total Rental (minimum $250.00)
  • There is no refund for late pick-up of an RV. A refund for the unused portion due to an early return may apply if, after pick-up, thl is notified of the early return with 60 or more days of notice.

The original pick-up date or the earliest confirmed pick-up date is used to calculate the cancellation fee.


Flexible Booking Cover Cancellation Terms

  • If cancelled 15+ days prior to pick-up – No fee (booking deposit refundable)
  • If cancelled 14 to 7 days prior to pick-up - 20% of Total Rental (minimum $250.00)
  • If cancelled less 6 days or less prior to pick-up - 50% of Total Rental (minimum $250.00)
  • If cancelled on the day of pick-up or no show - 100% of Total Rental (minimum $250.00)
  • There is no refund for late pick-up of an RV. A refund for the unused portion due to an early return may apply if, after pick-up, thl is notified of the early return with 60 or more days of notice.

The original pick-up date or the earliest confirmed pick-up date is used to calculate the cancellation fee.


The cancellation fee period is based on New Zealand Standard time